Return Policy Overview
Discover our commitment to ensuring your satisfaction with every purchase. Learn about our return policies for both perishable and non-perishable items.
Understanding Our Policies
Your Satisfaction Matters
Explore our comprehensive return policy to ensure a seamless shopping experience with Southeast Flower Company.
Fresh Flowers & Plants Policy
Final Sale with Exceptions
At Southeast Flower Company, we value the freshness and quality of our flowers and plants. Due to their perishable nature, all sales are final. However, if your order arrives damaged or wilted, please reach out to us within 24 hours. Provide a photo, your order number, and a brief description of the issue. Depending on the situation, we may offer a replacement, store credit, or partial refund to ensure your satisfaction.
We strive to deliver only the best blooms. If your flowers or plants do not meet your expectations due to damage or significant discrepancies, we are here to help. Please contact us promptly to resolve any issues.
Non-Perishable Items Policy
For non-perishable items such as gifts, decor, and vases, returns are accepted within 7 days of purchase. Items must be unused, in their original packaging, and in sellable condition. The buyer is responsible for return shipping costs unless the item was damaged or incorrect. We aim to make your return process as smooth as possible, ensuring your complete satisfaction with our products.
Custom Orders and Event Flowers Policy
At Southeast Flower Company, we understand the importance of your special occasions and the unique touch that custom orders and event flowers bring. Please note that all custom designs, including wedding florals and event installations, are non-refundable. Once these items have been approved and delivered, we cannot accept returns or issue refunds. We encourage you to reach out to us before your event if you have any questions or concerns, as we are committed to ensuring your arrangements are perfect.
Our team is dedicated to crafting beautiful, personalized floral arrangements that meet your specific needs. However, due to the bespoke nature of these orders, we are unable to offer refunds or exchanges. We appreciate your understanding and cooperation in this matter, as it allows us to maintain the highest standards of quality and service for all our valued customers.
We strive to make every floral experience with us a memorable one. If there are any issues with your custom order, please contact us immediately so we can address your concerns promptly. Your satisfaction is our priority, and we are here to assist you in any way we can.
Delivery Issues Policy
At Southeast Flower Company, we aim to deliver joy with every bouquet. However, there are certain circumstances where we cannot be held responsible for delivery issues. These include instances where the delivery address provided is incorrect or incomplete, the recipient is unavailable at the time of delivery, or delays occur due to weather conditions or carrier-related issues. We recommend double-checking your delivery details to ensure a smooth and timely arrival of your floral gifts.
What We Can Do
While we cannot control external factors affecting delivery, we are committed to assisting you in resolving any issues that may arise. If you encounter a problem, please contact our customer service team, and we will do our best to help facilitate a solution. Our goal is to ensure that your experience with Southeast Flower Company is as delightful as the flowers we deliver.
Your Responsibility
To help us serve you better, please ensure that all delivery information is accurate and complete at the time of placing your order. This includes verifying the recipient’s address and availability. By doing so, you help us minimize the risk of delivery complications and ensure that your thoughtful gift arrives as intended.
Have Questions? We're Here to Help!
If you have any questions or concerns about your order, please don’t hesitate to reach out to us. At Southeast Flower Company, we value your satisfaction and are eager to assist you with any inquiries you may have. Whether you need clarification on our policies or assistance with an existing order, our team is ready to provide the support you need. Click the button below to get in touch with us today!